By selecting the ‘I accept’ option of Remote Assistance support from Advanced IT Concepts, you agree that during this session, the support professional may capture screen shots for quality and/or training purposes.
If you do not choose to accept screen shots being captured, please select the ‘I do not accept’ option and request other quality support options such as phone or chat support.
Once you accept screen shots being captured, please close all windows or documents that may contain personal information.
Note: LogMeIn (LMI) Rescue is a 3rd party remote assistance product that is currently used to provide remote support to Microsoft customers. Microsoft support uses the Enterprise version of LogMeIn Rescue as the primary Remote Desktop Assistance tool to troubleshoot and resolve customer issues.
With LogMeIn Rescue, Microsoft support engineers can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software.
LogMeIn Rescue differs from other remote access products from LogMeIn and other companies in that it is a reactive, permission-based support tool. No permanent software is installed on customer’s PC/device in order to deliver support that requires remote access, and Microsoft support engineers can only remotely access a Microsoft customer’s PC with that customer’s explicit permission – permission that must be granted each and every time a customer requests support. Support from Microsoft will be initiated from this site only.
This product information should not be considered an endorsement or support by Microsoft. Microsoft may discontinue use of this tool without prior notice.