Advanced IT Concepts is a different IT company than you have had before. Our company is small enough that we really know our customers, but big enough to always have someone available to you whether you need someone on site, remotely, via telephone call or online chat.
At Advanced IT Concepts, you won’t get an automated phone menu and you won’t get someone trying to speak English to their best ability, you will get a live human being here in the US with a high level of technical knowledge and ability to speak to the customer in their language, and not technical speak. We have a 98.3% rate to answer on the first call by one of our technicians able to assist you immediately, and not a call service center.
One of the specialties we do at Advanced IT Concepts is 3rd party collaborative assistance with your software, which means that you no longer have to call overseas for any technical issues, as we will handle this for you until final resolution. Through our extensive partnerships, we are able to relieve the burden of the call, and well as limit the downtime that our customers experience by having a direct line to the product designers.
Advanced IT Concepts consults with our customers to understand their technical needs within their budget and are able to provide all of those services in-house and on time. Advanced IT Concepts specializes in bringing technology subsystems together into a whole and ensuring that those subsystems work together. We are not a break fix company that is just there for you when trouble strikes. We look out for our customers proactively, through our state of the art cloud monitoring system and by also knowing our customers and their needs.
At Advanced IT Concepts, we strive for professionalism in our employees. You would not trust your legal matters to anyone but a lawyer and your financial matters to anyone besides an accountant. We believe your data is one of your greatest assets and shouldn’t be handled by anyone but professionals as well. Our trustworthy staff brings over a combined 100 years of IT knowledge to your company working both for major enterprises and small businesses. We are able to bring this combined knowledge into one package that gives our customers the premier IT support that is available. Our dependable staff is dedicated to your uptime and having the problem resolved to maximize your efficiency and productivity.
Advanced IT Concepts believes in giving back to our communities in both the service work we do and money we give back. Employees at Advanced IT Concepts are asked to take a few paid days a year to give back to the community instead of coming into work. We also give financially back to our communities donating money to these charities: